Terms and Conditions (Terms of Use)
Last Updated: [November 14, 2025]
Heart@Home (“we,” “us,” or “our”) operates the website located at [www.heart-home.ca] (the “Website”). These Terms and Conditions govern your access to and use of the Website.
1. Acceptance of Terms
By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not access or use the Website.
2. Nature of Information and Disclaimer
- Informational Purposes Only: The content on this Website is provided for general informational purposes only regarding the homecare, elderly care, and disabled services offered by Heart@Home. It is not intended as medical advice, healthcare advice, diagnosis, or treatment.
- No Professional Relationship: Your use of the Website, including filling out the Contact Form, does not create a client-patient relationship, a caregiving agreement, or any other professional relationship between you and Heart@Home. A formal service agreement must be signed by both parties before any services are rendered.
- Third-Party Information: The Website may share information about or link to partner companies. Heart@Home does not endorse or guarantee the services, products, or information provided by these third parties. Your interaction with any third party linked from our Website is solely at your own risk.
3. Website Use and Restrictions
- Permitted Use: You may use the Website only for lawful purposes and in accordance with these Terms.
- Prohibited Activities: You agree not to:
- Use the Website in any way that violates any applicable Canadian federal, provincial, territorial, or international law or regulation.
- Transmit or upload any viruses, worms, Trojan horses, or any other destructive or malicious code.
- Attempt to gain unauthorized access to any part of the Website, its servers, or any related networks.
- Use the Website to collect or harvest personal information of others without their explicit consent.
4. Intellectual Property Rights
All content, features, and functionality on the Website, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by Heart@Home, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
5. Privacy and Data Collection
Your use of the Website is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By agreeing to these Terms, you also consent to the data practices described in the Privacy Policy.
- Contact Form Data: When you submit a Contact Form, you are providing personal information (typically your name, email, phone number, and details about your inquiry). This information is collected for the purpose of responding to your inquiry and assessing your potential service needs.
- Consent: By submitting information via the contact form, you provide us with your consent to contact you regarding your request.
- Data Sharing: Heart@Home may share your information with our internal staff or necessary third-party partners only as required to respond to your request or facilitate the provision of services, in accordance with our Privacy Policy.
6. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HEART@HOME, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR DAMAGES OF ANY KIND, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website, or any services obtained through the Website. This limitation includes, but is not limited to, direct, indirect, special, incidental, consequential, or punitive damages.
7. Indemnification
You agree to defend, indemnify, and hold harmless Heart@Home, its affiliates, licensors, and service providers, and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Website.
8. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the laws of the Province of [Insert Province where Heart@Home is based, e.g., Ontario] and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of the Province of [Insert Same Province].
9. Changes to the Terms and Conditions
We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes.